399db Privacy Policy — Your Data is Secure Protection Is Our Priority

Introduction

399db is an international-standard online gaming platform built for gaming enthusiasts in Bangladesh. Protecting your privacy is one of our highest priorities. We believe that a trustworthy platform must be fully transparent about how data is collected and used.

This Privacy Policy is written in plain English so every member can easily understand it. By using any 399db service, you are considered to have accepted this Privacy Policy. If you disagree with any part of it, please contact our support team.

Our Privacy Policy is built in accordance with international data protection standards. 399db continuously reviews and updates this policy to ensure your data is always protected to the highest standard.

What Data We Collect

We collect the following types of information when you register and use 399db's services:

Personal Identification Information:

• Full Name & Date of Birth
• Email address and mobile number
• Current Residential Address
• National ID or passport number (for KYC verification)

Financial Information:

• BKash/Nagad/Rocket account number (for payment processing)
• Deposit & Withdrawal History
• Transaction Amount & Date

Technical Information:

• IP Address & Device Information
• Browser Type & Operating System
• Login & Logout Times
• Gaming Session Data & Betting History

Voluntarily provided information:

• Details of messages or complaints submitted to the support team
• Opinions submitted via surveys or feedback forms

Why We Collect Data

399db only collects data for necessary purposes. Collecting excessive or irrelevant information goes against our policy. Below, we explain in detail what data we collect and why:

• Account Creation & Management: A valid name, email address, and mobile number are required to create an account.
• Identity Verification (KYC): Identity verification is carried out to comply with anti-money laundering regulations and legal obligations.
• Payment Processing: Financial information is required to process safe and fast transactions.
• Security & Fraud Prevention: IP address and device information are used to detect unusual activity.
• Service improvement: To analyze gaming behavior and deliver a better experience.
• Responsible Gaming: To detect patterns of excessive gaming and provide timely assistance.
• Legal Obligations: To meet the requirements of applicable laws and regulatory authorities.

Data Usage Summary

The table below gives you a quick overview of what data is used and for what purpose:

Data Sharing Policy

399db never sells your personal information or shares it with third parties for advertising purposes. However, there are limited circumstances where data may need to be shared:

• Payment Processing Partners: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket.
• Game Software Providers: Certain data necessary for game operation, such as user IDs, may be shared.
• Law Enforcement: Data may be disclosed when required by a court order or legal obligation.
• Security Partners: Limited data may be shared with specialist firms for fraud detection and prevention.

Cookie Policy

399db uses cookies on its website. Cookies are small text files stored in your browser that help you get the most out of our site. 399db uses the following types of cookies:

• Essential Cookies: These cookies are essential for maintaining your login session and keeping the site functioning properly. They cannot be disabled.
• Functional Cookies: Used to remember your language preference, theme settings, and similar choices.
• Analytics Cookies: Used to understand which pages on the site are most visited and to improve our services.
• Security Cookies: Used to prevent cross-site request forgery (CSRF) attacks.

You can delete or block cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.

Security Measures

399db protects your data using industry-leading, state-of-the-art security measures. We place equal importance on technical safeguards as well as administrative and physical security.

• 256-bit TLS/SSL encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Active systems in place to prevent unauthorized access.
• Regular Security Audits: Periodic audits conducted by third-party specialists.
• Encrypted Database: Stored data is also kept in encrypted form.
• Trained Staff: All staff are trained on data protection practices.

That said, no system on the internet is 100% secure. If you believe your account has been compromised, contact the 399db support team immediately.

Your Rights

As a 399db member, you have the following rights over your personal data:

• Right of Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, subject to certain conditions being met.
• Right to Restrict Processing: You may request that data processing be restricted under certain circumstances.
• Right to Object: You may object to your data being used for marketing purposes.
• Right to Portability: You may request a copy of your data in a structured format.

To exercise any of these rights, please contact our support team. We typically respond within 30 days. In some cases, we may be required to retain certain data due to legal obligations — we will inform you if that applies.

Data Retention Period

399db determines how long your data is retained based on operational needs and legal obligations. Once the data is no longer needed, it is securely deleted or anonymized.

• All data is retained for as long as the account remains active.
• For legal reasons, certain data must be retained for 5–7 years even after account closure.
• For inactive accounts (no activity for 3 years), members are notified and the data deletion process is initiated.
• Gaming logs are generally retained for 3 years; financial transaction records are kept for 7 years.

Changes to the Privacy Policy

399db reserves the right to update this Privacy Policy as needed. For significant changes, members will be notified in advance by email or via an on-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions or concerns about privacy, please contact our support team. We are committed to responding with full transparency.